Returns and Exchanges
Unused items are available return within 14 days of receipt. Product labels or packaging must not be removed or otherwise damaged (this does not apply to defective products).
Returns can be made in the following ways:
1. Free to the physical store.
2. through the Omniva post machine 2 € (does not apply to low-quality goods).
In both cases, it is necessary to fill out the electronic return form:
- Fill out the electronic product return form
- Now with the received return code, you can return the package at your convenient Omniva post machine.
- In the main menu of the postmat screen, select "Return parcel"
- Enter the return code, print the sticker and stick it on.
- Place the package in the postal machine and close the door.
Money is returned within 1-5 days. from the day of receiving the goods.
To exchange an item, return it and place a new order. Goods for free You can return/exchange (10:00 - 19:00) in physical stores:
in Vilnius Outlet Park: Verkių st. 31C
in Kaunas PC Molas: Baršauska 66A
in Marijampole V. Kudirkos 3.